Return & Refund Policy

At Rixvital, customer satisfaction and product safety are important to us. We accept returns within 30 days of delivery, provided the products are completely unopened, unused, and in their original sealed packaging.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

• Unopened Products Only: Products must be completely unopened, unused, and in their original packaging, with all manufacturer and safety seals intact.

• 30-Day Return Window: Return requests must be submitted within 30 calendar days of the date your order is marked as delivered by the shipping carrier.

• Return Shipping Deadline: Approved returns must be shipped back within 7 calendar days of submitting the return request.

• Original Condition: Products must be returned in the same condition in which they were received.

• Proof of Purchase: A valid order number or proof of purchase is required.

For orders delivered in multiple shipments, the 30-day return window begins on the date the final package is marked as delivered.

Important: Opened, used, or unsealed products are not eligible for return or refund, except as required by applicable law.

2. Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns of:

• Opened or partially used dietary supplements.

• Products with broken, removed, or damaged safety seals.

• Products that have been altered or tampered with.

• Products without their original packaging.

• Products returned without prior authorization.

All sales of opened or unsealed products are final, except as required by law.

3. How to Request a Return

To initiate a return, contact Support@rixvital.com within 30 days of delivery.

Please include:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for your return.

Our customer support team will review your request and provide return instructions if your order qualifies.

Do not ship products back without receiving return authorization.

4. Return Shipping & Restocking Fees

• Return shipping costs are the customer's responsibility unless the return is due to an error on our part.

• Original shipping and handling charges are non-refundable, except where required by law or when the return results from our error.

• We recommend using a trackable shipping service.

• Returns requested after the 30-day window may be declined.

• If we choose to accept an otherwise ineligible late return, a 30% restocking fee may apply. Opened or unsealed products will not be accepted under this exception.

5. Refunds

Once we receive your return, we will inspect the product to ensure it meets our return requirements.

• Please allow 5–7 business days after we receive your package for inspection and processing.

• You will receive an email confirming whether your refund has been approved or declined.

• Approved refunds will be issued to your original payment method within 10 business days.

• Additional processing time may be required by your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact Support@rixvital.com.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Send an email to Support@rixvital.com with your order number, a description of the issue, and photos of the affected product.

We will review your request and provide an appropriate resolution, which may include a replacement or refund.

This section does not limit your rights under applicable consumer protection laws.

7. Exchanges

We do not accept exchanges of any kind.

If you wish to purchase a different product, you may return your original unopened item within the 30-day return window, subject to our return eligibility requirements, and place a new order.

8. Health & Safety Commitment

Because Rixvital sells dietary supplements and wellness products, we maintain strict standards for product safety and integrity.

Our unopened-product return policy helps prevent contamination, tampering, and potential health risks.

We encourage customers to review all product descriptions, ingredients, supplement facts, and usage instructions before purchasing.

9. Contact Us

For any questions regarding returns or refunds, please contact:

Rixvital Customer Support

Email: Support@rixvital.com

Website: https://rixvital.com

By completing your purchase, you acknowledge that you have reviewed our Return & Refund Policy. Nothing in this policy limits your statutory consumer rights.

Last Updated: October 18, 2026